Return & Exchange
Returns within 30 days from receipt of order can be returned for exchange, refund or credit at Femvia 's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned must be 100% complete, contain all original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. If any of the above is not returned with the item, you may be subject to a repackaging fee, which will be determined on a case by case basis.
Femvia accepts returns on merchandise from select manufacturers
within 30 days from receipt of order. Original shipping charges are not
refunded on returned items unless there was an error on our part. Please
note: if you were eligible for free shipping on your order, and are
returning for a refund, then the actual cost for shipping may be
deducted from your refund. Customer is responsible for shipping charges
on returned items. All shipping cost for returned merchandise will be
paid for by the shipper. No C.O.D. on shipments will be accepted. Only
shipping cost for incorrect items delivered to the customer will be paid
for. We will not refund the extra shipping cost of express delivery. We
will only refund shipping cost if the item is returned by First Class
Mail, US Priority Mail or UPS Ground Shipping. If items are returned by
express delivery, refund will only cover up to 6.00 pounds..
Femvia strongly recommends you fully insure your return shipment in case it is lost or damaged and to use a carrier that can provide you with proof of delivery for your protection.
DEFECTIVE returns can be returned directly to femvia within 30 days receipt, at femvia's discretion for: credit, replacement, exchange or repair.
NON-DEFECTIVE returns can be accepted directly by femvia within 30 days from receipt, at femvia's discretion for credit or exchange. All NON-DEFECTIVE returns for refund are subject to a 15 percent restocking fee.
DAMAGED ITEMS If merchandise arrives damaged: save the merchandise and the original box and packing it arrived in, notify femvia immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
Our Contact Information
If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours., welcome to your order on our website.