Where our warehouse located?
All orders will be shipped from China.
When i can receive my items?
In USA ------About 7~15 Working Days (By DHL)
In New Zealand ------About 7~15 Working Days (By NZPost)
Other Country ------About 9~17 days ( China---->Local Post Office---->Customer )
Can i get a tracking number for my package?
Yes, but if you didn't receive it, you can get it by yourself
For network or server reason, we can't make sure every customer will receive this email, so if you didn't receive this email in 3 days, you can get it by yourself or contact our service.
When will my order be shipped?
In most cases, the order will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification once your order ships. And you can also get shipping information of your order on Order Tracking page.
Can I change the shipping address?
If you have made a mistake with your shipping details please contact our Customer Services team immediately via contact us and we will try to amend them.
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
What do I do if my package says delivered but I never got it?
Do you fear that your order is misdelivered? Hope is not lost! Following these instructions enables you to get your package as quickly as possible.
Confirm the shipping address provided at checkout by reviewing the order details.
Check around the delivery location.
Look around the entrances of your residence for the package or a notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the driver may have left it).
Check if someone else accepted delivery.
See if a neighbor or other resident received the package.
Occasionally, packages are not delivered in the expected timeframe and are unable to be located by the tracking information (if available), please contact Customer Support.
Will i get a refund if i refuse a package?
We does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols.